Refund and Return Policy – Biosil Official
At Biosil Official, we want our customers to be fully satisfied with their purchases. If you are not completely happy with your order, our refund and return policy explains how you can request a return or refund.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The product must be returned within 7 days of delivery
- The item must be unused and in its original packaging
- Proof of purchase or order confirmation is required
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged products
- Products returned after the allowed return period
- Items not in their original packaging
Return Process
If you would like to return a product, please follow these steps:
- Contact our support team through the Biosil Official website.
- Provide your order number and reason for return.
- Our team will guide you through the return process.
Refunds
Once we receive and inspect the returned product, we will notify you about the approval of your refund. If approved, the refund will be processed using the original payment method.
Exchange
If you receive a defective or damaged product, you may request an exchange. Please contact us as soon as possible so we can resolve the issue.
Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the item received is damaged or incorrect.
Contact Us
If you have any questions regarding our Refund and Return Policy, please contact us through the Biosil Official website.
Email: support@biosilofficial.com